Getting
Started
How
do I get started?
Ready to go? Get to know SuperINN.com
by using the complete system
for two months for FREE. No
set-up fees, no software cost,
no training cost, no technical
support cost, we will even
import your previous guest
history for FREE. Call us
today at 800.301.0072 or email
us and one of our representatives
will set you up and have you
ready to go.
Interested in a Demo? Call
800.301.0072 or email us.
Our one on one demonstration
will allow us to introduce
you to SuperINN.com, as well
as answer any questions you
might have. Let us show you
how SuperINN.com can save
you both time and money.
Why
don't I need to install any
software?
SuperINN.com works just like
your other software, but instead
of installing it on your computer,
you access it from any Internet
connection. You also don't
need to worry about maintaining
or networking any software,
or losing valuable data due
to computer or human error
since now your data is backed
up automatically. New features
are added automatically so
you never have to purchase
or install additional software.
What
type of computer do I need?
SuperINN.com works on both
IBM-compatible and Macintosh
personal computers using any
IBM-compatible machines can
run windows 98, Me, NT, 2000,
or XP, while Macintosh machines
can run Mac OS 8 and above.
What
type of Internet connection
do I need?
Both dial-up and high-speed
connections are acceptable.
How
does anytime, anywhere access
work?
Anytime, anywhere access means
you are always in control
of your guest management system
when and where it's convenient
for you - at home, at the
office, or on the road. All
you need is an Internet connection
and your SuperINN.com login
and password. Your guest information
and room availability are
always updated and at your
fingertips.
Can
my off-site employees access
SuperINN.com?
Yes. SuperINN.com lets you
give permission to other users
to access your guest management
system. Think of the time
you could save when your employees
can work offsite and after
hours. You have complete control
over what level of information
they access. And everyone
works off the same updated
guest management system.
What
is included in the monthly
subscription?
A SuperINN.com subscription
includes:
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Complete
guest management system
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Commision-free
online reservations
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Real-time
online availability
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Customized
email stationary |
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Email-broadcast
system |
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Automatic
upgrades |
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Automatic
data backup |
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Product
support |
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Setup
and Training |
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Palm
Pilot Access |
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Networking |
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Accounting
Module |
Can
SuperINN.com handle multiple
properties?
Yes. You can access your properties
from the same user name and
password, so it is fast and
easy to switch between them.
Is
there a Macintosh version?
Yes. Macintosh users running
Mac OS 8 and above can use
SuperINN.com.
How
to Evaluate if SuperINN.com
is Right for Your Property
Why
should I use SuperINN.com
for my property?
SuperINN.com provides the
fastest and easiest way to
get started with your guest
management system. SuperINN.com
was designed specifically
for small-to-medium Inns and
Bed and Breakfasts. SuperINN.com's
innovative new design with
the computer novice in mind
requires Innkeepers to have
no previous computer knowledge
What
makes it the fastest and easiest
way to get started with a
guest management system?
It takes no financial investment
and very little time or effort
to get started with SuperINN.com.
There is no software to install,
maintain or upgrade. Just
a few One-on-One training
session with SuperINN.com's
expert staff and you are ready
to go. And remember, personal
technical support is always
free.
Do
I need a separate accounting
software?
SuperINN.com incorporates
an accounting module allowing
you to keep track of income
and expenses, generate income
statements and tax reports
directly from your guest management
system. And since your income
is already part of the system,
SuperINN.com eliminates double
data entry.
Where
can I see a detailed list
of features?
View a detailed list
of features, Once you
are a user, you will be notified
when new features become available.
Remember: all new features
and future upgrades are included
in your SuperINN.com subscription.
How
is SuperINN.com better than
software or manual innkeeping?
SuperINN.com allows your guest
management system to be accessible
anytime, from anywhere. You
can save valuable data entry
time and present a more professional
image to your customers. SuperINN.com
is a complete solution eliminating
the need for separate online
availability and online reservation
software. This innovative
new approach eliminates
any possibility of a double
booking while retaining
the personal touches unique
to the Bed and Breakfast industry.
SuperINN.com will never take
away the personal touches
an innkeeper wishes to provide
(ex. the ability to speak
with every guest prior to
confirming their reservation),
it will only simplify the
work which surrounds providing
these personal touches.
How
is it better than a manual
Innkeeping?
SuperINN.com keeps all your
information in one place,
so you can be more organized,
more efficient, and less likely
to lose track of critical
guest and reservation information.
Using SuperiNN.com is easy;
you don't need any previous
computer knowledge to get
started. You will be able
to provide superior service
for your guest as well as
answer important questions
regarding occupancy levels
and the financial status of
your property . You will also
be able to send professional-looking
correspondence (i.e. confirmations,
statements, thank you notes
and marketing).
Back
Safety
and Security
Is
it safe to transmit my data
over the Internet?
Yes. SuperINN.com enables
the use of encrypted transmissions
using industry-standard Secure
Socket Layer (SSL) technology.
SSL helps ensure that your
information is protected during
transmission over the Internet.
This is the same technology
used by banks and online trading
companies when transmitting
data over the Internet.
Will
the service be available 24
hours a day?
Yes. You can access SuperINN.com
at any time via the Internet.
Do
you backup my data?
Yes. SuperINN.com protects
your information by storing
your critical guest data on
firewall-protected servers.
In addition to always maintaining
three copies of your data
to help ensure that a hardware
failure will not affect you.
SuperINN.com also backs up
your data to an additional
off-site server which uses
a separate ISP (Internet Service
Provider).
How
do you ensure no one else
can access my data?
Your guest data is stored
on firewall-protected servers
allowing you to control who
accesses your guest data.
Each user has a unique login
and password which SuperINN.com
uses to track each user's
activity. SuperINN.com provides
the necessary managed security
which would be too costly
for individual small properties
to maintain on their own.
What
is 128-bit SSL encryption?
SuperINN.com uses 128-bit
Secure Socket Layer (SSL)
encryption which is the highest
level of encryption currently
supported by commercial web
browsers. This is the same
type of security used by many
financial institutions.
What
happens if my computer crashes
or I get a computer virus?
Unlike with software, you
will never lose your information
due to a crash or a computer
virus on your computer. You
can access your guest information
from any computer with an
Internet connection. Again,
SuperINN.com eliminates the
worry of and the time associated
with backing up your guest
information.
Try
Before You Buy
How
does the 2 month FREE trial
work?
Simply contact us and enjoy
full access to SuperINN.com
just as if you were a paying
subscriber. In just a few
one on one training sessions,
we will have you up and running.
If you decide to subscribe
at the end of your trial you
will never be locked into
any contract. SuperINN.com
subscribers can discontinue
their usage at any time and
for any reason.
As
a trial user do I have complete
access to SuperINN.com or
just a portion?
As a trial user you have full
SuperINN.com access.
How
to Get Help
Do
I have to pay extra for support?
No. Help and support is included
in your subscription to the
SuperINN.com.
How
do I get support?
If you need help or have a
question, just call us at
800.301.0072 or email us at
support@sarktech.com.
We make sure that a Service
Consultant who is knowledgeable
about your issue is there
to answer your phone calls
or respond to your emails.
Can
I talk to someone by phone?
Yes. We are happy to talk
to you on the phone. If you
need help or have a question,
just call 800.301.0072 We
make sure that a Support Consultant
who's knowledgeable about
your issue is there to answer
your questions.
Information
for Software users
Additional
advantages of SuperINN.com
over other guest management
software?
SuperINN.com is easier to
use than any other guest management
software , with additional
features that leverage the
power of the Internet.
SuperINN.com
is right for your property
if:
SuperINN.com
allows your guest management
system to be accessible anytime,
from anywhere. You can save
valuable data entry time and
present a more professional
image to your customers. SuperINN.com
is a complete solution eliminating
the need for separate online
availability and online reservation
software. This innovative
new approach eliminates
any possibility of a double
booking while retaining
the personal touches unique
to the Bed and Breakfast industry.
SuperINN.com will never take
away the personal touches
an innkeeper wishes to provide
(ex. the ability to speak
with every guest prior to
confirming their reservation),
it will only simplify the
work which surrounds providing
these personal touches.
SuperINN.com is also the ideal
solution if:
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You
work from multiple locations |
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You
want to give access
to employees, business
partners, or your accountant |
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You
have multiple or simultaneous
users |
If
you currently use other guest
management software we can
easily import your guest information
for FREE.
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